Only the Countries/Cities listed in the address drop down lists are covered by our shipping partner.
Delivery Timing
Deliveries are scheduled within 3 – 7 days after placing the orders, Fridays and Order’s placement day is not counted.
Local Delivery Charges
Delivery charges are automatically calculated based on the shipping address provided.
Delivery charges is for one successful delivery attempted. In the case of failed delivery the customer will have to pay the delivery partner an additional fee for the second delivery service.
International Delivery Charges
Delivery charges are automatically calculated based on the shipping address provided and the rates provided by our international shipping partner.
Taxes and Customs fees are not included.
Orders shipping/distribution
The shipping of orders/goods will be based on the customer’s full address details. In case of any missing information the operator might contact the customer to provide the missing information; any refusal to complete the requested information gives Akkas-Studio.com the right to cancel the order.
In the case of the customer receiving any damaged and/or wrong items, the customer should contact the operator within 2 working days, any further delay of customer’s notification will not be entertained. Due to some security reasons, the operator might request the customer’s information verification such as personal information, address, and/or online payment tool details.
Tracking
The customer will receive a summary for the order once placed and an email to be received in the inbox*. It will state the order details and the lead time of delivery. Once the order is delivered another email will be received to indicate the completion of the order.
* Customers need to make sure to write the exact correct email to receive the order details email and the invoice. Emails sometimes go to the spam/junk box due to some security reasons related to the email provider.
Refund & Exchange
Customers should read the description and details of order before checking out as are allowed to return purchased goods or exchange them easily. Akkas-Studio.com holds the right to decline any exchange/refund request.
